Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website and services provided by Happy Team VN ("we," "our," "us"). By using our website or booking a service, you agree to these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing our website, browsing, or making a booking, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Booking and Payment

Booking Confirmation: All bookings are subject to availability and are only confirmed once payment is received.
Payment Methods: We accept PayPal, Bank transfer, MoMo, ZaloPay.
Pricing: Prices on our website are subject to change without notice. The total price will be confirmed before payment.
Deposits and Full Payment: A deposit may be required at booking, with the balance due by a specified date.

3. Cancellation and Refunds

Client Cancellation: Cancellations made by clients are subject to a cancellation fee, which varies by the time of cancellation.
Refund Policy: Refunds will be processed according to the booking’s terms, minus any applicable cancellation fees.
Agency Cancellation: In rare cases, we may need to cancel a booking due to circumstances beyond our control. In such cases, you will be entitled to a full refund or the option to reschedule.

4. Travel Insurance

We highly recommend that all clients purchase travel insurance covering trip cancellation, accidents, and other travel-related risks. We are not responsible for any costs incurred due to lack of insurance.

5. Itineraries and Changes

Modification of Itineraries: We reserve the right to modify itineraries if deemed necessary for safety, comfort, or operational reasons.
Changes by Client: If you wish to modify your itinerary after booking, we will try to accommodate your request; however, changes may incur additional fees.

6. Responsibilities and Liabilities

Service Quality: We are committed to ensuring a quality travel experience but are not responsible for the actions of third-party providers.
Health and Safety: It is your responsibility to ensure that you are in good health to participate in activities booked. We are not liable for any personal injury, illness, or loss.
Limitation of Liability: Our liability is limited to the amount you paid for the service.

7. Client Responsibilities

Valid Travel Documents: You are responsible for ensuring that you have all necessary travel documents (e.g., passports, visas) for your trip.
Compliance with Laws: You agree to comply with all local laws and respect cultural customs while on your trip.
Behavior: We reserve the right to refuse service to any individual whose behavior is disruptive or harmful.

8. Use of Our Website

Content Ownership: All content on our website, including text, graphics, and logos, is owned by [Your Travel Agency's Name]. Unauthorized use is prohibited.
Accuracy of Information: While we strive to provide accurate information, we do not guarantee the completeness or reliability of any content on the website.

9. Privacy Policy

Our Privacy Policy describes how we collect, use, and protect your personal data. By using our services, you agree to the terms of our Privacy Policy.

10. Intellectual Property

All intellectual property on the website, including logos, designs, and text, belongs to Happy Team VN. You may not use, reproduce, or distribute any content without written permission.

11. Dispute Resolution

Governing Law: These Terms are governed by the laws of Vietnam.
Arbitration: Any dispute arising from these Terms will be resolved through binding arbitration.

12. Changes to Terms

We may modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the revised Terms.

Acceptance of Terms and Conditions
By using our services or website, you acknowledge that you have read, understood, and agreed to these Terms.